• We welcome families, couples and mixed groups, we are unable to accommodate gentlemen-only groups, weddings and parties. 
• We collect a security deposit amount of Rs.30,000 (short stay - cash or credit card block) and Rs. 50,000 (long stay- cash) at the time of check-in. Any damages to the property or missing items would have to be deducted from the security deposit amount.
• Drugs are strictly prohibited on the premises & smoking is allowed only on the balconies and outdoor areas. A cleaning fee of Rs.10,000 will be charged per room if found smoking inside these homes to cover costs of deodorising drapes and upholstery.
• Please provide accurate details about guests staying at the time of booking and in the check-in form (number of people, composition of the group) as we would not be able to give access to guests who are not part of the reservation (we have a strict “no visitor” policy).
• We generally have a no pet policy but we can make an exception for some homes, against additional security deposit in case of damages. If you would like to travel with your pet, call our reservation team to discuss this over the phone.
• Our homes are all part of a peaceful gated community, so loud music & parties are not allowed beyond 10PM.

• 100% refund if the cancellation is done 15 days before the check-in date
• 50% refund if the cancellation is done within 7 to 15 days of the check-in date
• No refund within 7 days of check-in date

We deduct bank charges/ transaction fees, if any, from the amount refunded (depending on the method of payment). The refund will reflect within 15 working days in your bank account.

For bookings between the 20th of December and the 15th January, we offer full refund 30 days before the check-in date, no refund after that.

• Check-in time is at 2 pm, and check-out time is at 11 am. Early check-ins and late check-outs can only be accommodated based on availability and are chargeable. Our Guest Relationship Manager will be able to confirm availability and cost 12 hours prior. 
• Minimum age of the primary guest must be at least 18 years.
• As per government regulations, it is mandatory for all the guests to carry a valid photo identity card and address proof at the time of check-in (PAN cards are not accepted). We would not be able to proceed with the check-in without these documents and would consider the booking as “no show” (no refund possible).
• The per night tariff does not include charges for services such as airport transfers, restaurant reservations, extra bed, extra linen/towels etc.