INTRODUCTION
Our customers’ privacy is extremely important to us at www.thebluekite.com. You can depend on us to act responsibly and maintain confidentiality of the information that you choose to provide us with. The information that you provide will help us to better understand your needs and enable us to serve you better. This privacy policy may change from time to time. You are requested to check for updates to the policy periodically.
INFORMATION COLLECTED from You
To be able to obtain information about our products and services you are required to provide us with a valid email ID, your contact details. This enables us to provide you the relevant information whether by sending a representative or otherwise, without the inconvenience of asking you for your address details repeatedly. We may ask you for further information from time to time in order to cater to your needs. The information that you provide will not be shared with anybody without your prior explicit consent. This information will help us in providing you with even better service levels than you have come to expect from Vianaar Hospitality Pvt. Limited.
We may track usage through cookies or session variables. A cookie is a small data file written to a user’s hard drive, a session variable is like a temporary cookie and it is destroyed when you close your browser. Cookies may be used to, among other things, allow automated log-in and may contain information about preferences or Internet use. Advertisers and affiliate partners on our site may also send cookies to your browser.
We may also collect information about your preferences. For example what type of property you may be interested in. We may possible keep on record information relating to customer service requests as well as other correspondence, such as emails or letters, sent to us. Your responses to online surveys, questionnaires etc may also be kept on record for us to better understand your needs and requirements.
USAGE of the INFORMATION COLLECTED
The information collected from our users / visitors is used mainly to enhance the end user experience. The email and other contact information provided may be used to send promotional offers, newsletter and contact users in case of any emergency or booking conflict.
No information regarding personal details of its users and members is rented or sold to any third parties whatsoever. However, statistical analysis details may be shared with our affiliates, partners or third party associates to gain a better understanding of user / visitor behavior on the www.thebluekite.com. The information shared would be aggregate form and no personal information would be shared with any party whatsoever. Vianaar Hospitality Pvt. Limited will share personal information only in the following cases: strives to protect the personally identifiable information of the users.
Vianaar Hospitality Pvt. Limited may disclose the personally identifiable information only on:
- Authorised explicitly by the user/visitor
- Required by the Governing laws of the land
- Required for provision of a requested service
Please note that Vianaar Hospitality Pvt. Limited may sell, share or transfer personally identifiable information about its customers with any successor in interest. Should Vianaar Hospitality Pvt. Limited be legally required to disclose any personal information about a user / visitor in case it is demanded by law enforcement authorities in connection with any investigation, or civil or administrative authorities in connection with a case of civil or administrative investigation, in such cases this information will be shared with the concerned authorities.
DATA PROTECTION & GRIEVANCE REDRESSAL
If you have any concerns regarding the processing of your data, wish to withdraw consent, request the deletion of your details, or have any queries, please email us at reservations@thebluekite.com. Please note, we may retain information as required by law for our records.
For any issues or grievances under the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, kindly contact
Grievance officer: Adv Estevan Cardozo
Email address: estevan.cardozo@vianaar.co.in
SITE SECURITY
Vianaar Hospitality Pvt. Limited has implemented adequate security measures to protect against any misuse, theft or alteration of information stored on the www.thebluekite.com web site. The site is verified by us as Virus-free however, the risk of hacking remains. In case of any computer or hack attacks on the site, Vianaar Hospitality Pvt. Limited cannot be held liable for loss, theft or corruption of data maintained on the site.
